Frequently Asked Questions

Find your answer immediately about ordering, installation, shipping & warranty

Do you have a question about our smart switches, sockets or dimmers? Do you want to know more about shipping, returns or installation? You can find the answers to the most frequently asked questions here.

✅ Need a quick answer? Check out our FAQ or contact us directly via our contact page or send an email to info@thornwood.nl .

Frequently asked questions
How quickly will my order be delivered?

✔ Ordered today = shipped within 2 working days .
✔ Free shipping on orders over €200 .
✔ Shipping via reliable courier services with track & trace.
What are the shipping costs?

✔ Free shipping on orders over €200 .
✔ For orders under €200, shipping costs are €6.95 per order.
How long is the warranty on my product?

✔ 2 year manufacturer's warranty on all products.

✔ Defective under warranty? We will replace it for free.
What colours and finishes are available?

✔ Available in sleek black, modern white, luxurious champagne and elegant grey .

✔ Tempered glass & scratch-free finish for a premium look.

✔ Aluminum finish for a fine appearance.
Do I need to hire an electrician for installation?

✔ No, our switches are plug & play and can be replaced in 10 minutes .

✔ Installation manual included and easy to follow.

* Always turn off the power during installation.