Frequently Asked Questions
Find your answer immediately about ordering, installation, shipping & warranty
Do you have a question about our smart switches, sockets or dimmers? Do you want to know more about shipping, returns or installation? You can find the answers to the most frequently asked questions here.
✅ Need a quick answer? Check out our FAQ or contact us directly via our contact page or send an email to info@thornwood.nl .
Topics we cover:
✔ Ordering & Shipping → When will my order be delivered?
✔ Returns & Warranty → What if I am not satisfied with my purchase?
✔ Installation & Compatibility → Do your switches work with my lighting?
✔ Product information → What colours and finishes are available?
🔎 Still need help? Contact us and we'll be happy to help!
Frequently Asked Questions
How quickly will my order be delivered?
✔ Ordered today = shipped within 2 working days .
✔ Free shipping on orders over €200 .
✔ Shipping via reliable courier services with track & trace.
What are the shipping costs?
✔ Free shipping on orders over €200 .
✔ For orders under €200, shipping costs are €6.95 per order.
What if I am not satisfied with my purchase?
✔ You have a 14-day return policy , no hassle.
✔ Report your return via our returns page and receive a return label.
✔ Your money back within 5 working days after receiving the product.
How long is the warranty on my product?
✔ 2 year manufacturer's warranty on all products.
✔ Defective under warranty? We will replace it for free.
Are the switches suitable for my lighting?
✔ Works with LED
✔ Compatible with all common European installations .
Do I need to hire an electrician for installation?
✔ No, our switches are plug & play and can be replaced in 10 minutes .
✔ Installation manual included and easy to follow.
* Always turn off the power during installation.
Does this switch work with my Smart Home system?
✔ WiFi and Zigbee options available.
✔ Compatible with Google Home, Alexa, Home Assistant and SmartThings .
What colours and finishes are available?
✔ Available in sleek black, modern white, luxurious champagne and elegant grey .
✔ Tempered glass & scratch-free finish for a premium look.
Still have questions?
Please contact us and we will be happy to help you!